OUR COMMITMENT

Palmetto Classics is committed to making our website as accessible as possible for all users, including people with disabilities.

We aim to provide a website experience that is clear, functional, and easy to navigate, whether customers are shopping for vehicle interior products, reviewing order details, using the Interior Kit Builder, or placing an order.

Accessibility is an ongoing effort. As our website, products, and custom builder features continue to grow, we will continue working to improve usability and accessibility across the site.

ACCESSIBILITY STANDARDS

Our goal is to follow the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA where reasonably possible.

These guidelines help make web content more accessible for people with a wide range of needs, including users with visual, hearing, mobility, cognitive, and other disabilities.

Website Features We Work to Support

We work to improve accessibility across key areas of the Palmetto Classics website, including:

• Clear page structure and headings
• Readable text and content
• Keyboard-accessible navigation for key website features where reasonably possible
• Descriptive links and buttons
• Alternative text for important images where appropriate
• Consistent navigation across the site
• Accessible product information
• Usable forms for contact, newsletter signup, account login, and custom requests
• A clear shopping cart and checkout experience
• A functional Interior Kit Builder experience

E-COMMERCE AND CUSTOMER ACCOUNT ACCESSIBILITY

Palmetto Classics is a custom e-commerce website. Customers may use the website to browse products, purchase interior items, create an account, view order information, and submit custom interior kit requests.

We work to make these shopping and account features as clear and usable as possible. This includes product pages, cart pages, checkout flow, payment method selection, customer login, order details, and website forms.

If you experience difficulty using any shopping, account, or checkout feature, please contact us so we can help.

INTERIOR KIT BUILDER ACCESSIBILITY

Our Interior Kit Builder allows customers to select vehicle year, collection or style, leather or material options, flooring, components, add-ons, accessories, and other custom interior kit details.

Because this feature includes multiple steps and custom selections, we are committed to improving the builder experience over time. If you have trouble using the Interior Kit Builder, submitting a custom request, or placing an order, please contact our team and we can help you complete the process.

THIRD-PARTY TOOLS AND SERVICES

Some parts of our website may rely on third-party tools or services, such as payment processing, shipping tools, embedded content, analytics, or email marketing platforms.

These may include services such as Stripe for payment processing and shipping or delivery tools, including FedEx where applicable. While we work to choose reliable providers, some third-party features may be controlled by those providers and may not be fully managed by Palmetto Classics.

If you experience an accessibility issue with a third-party feature on our website, please let us know so we can review the issue and help you find another way to complete your request when possible.

ONGOING IMPROVEMENTS

We understand that accessibility is not a one-time task. We plan to review and improve the website as needed, especially when we add new products, update website features, improve the Interior Kit Builder, or make changes to the checkout and account experience.

Our goal is to make Palmetto Classics easier to use for every customer.

FEEDBACK AND ASSISTANCE

If you have trouble accessing any part of the Palmetto Classics website, please contact us. We will do our best to provide the information, service, or support you need in another accessible format.

When contacting us, please include:

• The page or feature where you experienced the issue
• A short description of the problem
• The device and browser you were using, if possible
• The best way for us to contact you