Order processing time depends on the type of product purchased.

In-stock or standard products may be processed after payment is confirmed and the order details are reviewed.

Custom, made-to-order, or Interior Kit Builder orders require additional review, material ordering, production time, and final confirmation before shipping.

If we need more information about your order, vehicle, material selection, shipping address, or custom request, our team may contact you before processing the order.

Material sample kits are available for customers who want to review leather, fabric, and flooring options before starting a vehicle interior build.

Material sample kits are shipped after payment is received and the order is processed.

Material sample kits are not returnable or refundable unless they arrive damaged, incorrect, or missing items.

Custom interior kits are made based on the customer’s selected collection or style, leather or material options, flooring, components, add-ons, accessories, and project details.

For full interior kit orders, the current estimated lead time is 8–12 weeks from the date the required deposit is received, unless otherwise stated in writing. Individual items may have an estimated lead time of 3–6 weeks, depending on the product.

Lead times are estimates only. Production and shipping may be affected by material availability, order complexity, supplier delays, production schedule, carrier delays, weather, or other circumstances outside our control.

Palmetto Classics currently uses FedEx for shipping and delivery support. In some cases, we may use another approved carrier when needed.

Once your order ships, you may receive a tracking number by email. Tracking updates are provided by the shipping carrier and may take time to appear after the label is created.

Shipping costs may vary based on product type, order size, package weight, delivery location, and shipping method.

Shipping costs may be calculated at checkout or included in a custom quote, depending on the product or order type.

Shipping charges may be based on FedEx list rates, package size, package weight, delivery address, and selected shipping service.

For custom interior kit orders, shipping is not collected at checkout. Shipping will be calculated later based on the final package size, weight, delivery address, and carrier rate, and will be added to the final invoice or final payment request before the order is shipped.

Customers are responsible for providing a complete and accurate shipping address.

Palmetto Classics is not responsible for delays, lost packages, additional shipping fees, or delivery issues caused by incorrect or incomplete shipping information provided by the customer.

If you need to update your shipping address, please contact us as soon as possible. We cannot guarantee address changes after an order has shipped.

Shipping and delivery times are estimates only and are not guaranteed.

Delivery may be delayed due to carrier issues, weather, holidays, incorrect shipping information, production timelines, or other circumstances outside our control.

Palmetto Classics is not responsible for delays caused by FedEx or other shipping providers after an order has been transferred to the carrier.

If your package is delayed, lost, or marked as delivered but not received, please contact FedEx or the shipping carrier first using your tracking number.

You may also contact Palmetto Classics so we can help review the shipment status.

Palmetto Classics is not responsible for packages lost or stolen after confirmed delivery, but we will do our best to help with the carrier claim process when possible.

Please inspect your order as soon as it arrives.

If your order arrives damaged, contact us within 7 days of delivery.

Please include:

• Order number
• Tracking number
• Photos of the damaged item
• Photos of the packaging
• Photos of the shipping label
• A short description of the issue

Please keep all original packaging until the claim has been reviewed. Shipping damage claims may require photos and packaging details to be submitted to the carrier.

If you believe your order is incorrect or missing an item, please contact us within 7 days of delivery.

Include your order number, photos if helpful, and a short description of the issue. Our team will review the order and help determine the next step.

At this time, Palmetto Classics primarily ships within the United States.

If international shipping is available, the customer is responsible for any customs duties, taxes, import fees, brokerage fees, or other charges required by the destination country.

International shipping times are estimates only and may vary based on customs processing and carrier delays.

If you have questions about this Shipping Policy, please contact us at:

• Palmetto Classics
• Email: support@palmettoclassics.com
• Phone: 864-384-8530
• Address: 403 East Main Street, Taylors, SC 29687
• Website: palmettoclassics.com