1. ALL SALES ARE FINAL

Palmetto Classics sells custom car and truck interior products, upholstery, interior kits, material options, accessories, and related items for classic vehicles. Because many of our products are custom, made-to-order, built-to-order, or prepared based on your selected options, all sales are final.

We do not accept returns for:

• Custom interior kits
• Made-to-order upholstery
• Seat covers
• Seats
• Flooring or carpet
• Center consoles
• Stitching or material selections
• Interior accessories selected for a custom build
• Interior Kit Builder orders
• Special-order products
• Products that have been installed, used, modified, damaged, or removed from original packaging
• Material sample kits

Please review your order carefully before submitting payment. If you have questions about materials, fitment, product options, or custom selections, please contact us before placing your order.

2. CUSTOM ORDERS AND INTERIOR KIT BUILDER ORDERS

Orders submitted through the Interior Kit Builder are reviewed based on your selected collection or style, leather or material options, flooring, components, add-ons, accessories, vehicle details, and project notes.

Once a custom quote is approved and payment or deposit is made, the order may not be canceled, returned, or refunded once materials have been ordered, production has started, or work has been scheduled.

Submitting accurate information is the customer’s responsibility. This includes vehicle year, interior preferences, material selections, shipping information, and any custom notes or uploaded reference photos.

Changes requested after approval may affect pricing, lead time, and availability. We cannot guarantee that changes can be made after production has started.

3. DEPOSITS

For custom interior orders, a deposit may be required before materials are ordered or production begins.

Unless otherwise stated in writing, custom interior orders and Interior Kit Builder orders require a 50% deposit before materials are ordered or production begins.

All deposits are non-refundable once an order has been placed, except where required by law. Credit card processing fees and payment processing costs are non-refundable unless otherwise required by law.

4. DAMAGED, INCORRECT, MISSING, OR DEFECTIVE ITEMS

Please inspect your order as soon as it arrives.

If your order arrives damaged, incorrect, missing items, or appears to have a defect, contact us within 7 days of delivery so we can review the issue and help make it right.

Please include:

• Order number and customer name
• Detailed description of the issue or defect
• Clear photos of the packaging, shipping labels, and items received
• Vehicle year and build notes for fitment review

Our team will review your submission and determine appropriate corrective action, replacement parts, or warranty support.

5. MATERIAL SAMPLE KITS

Sample kits are provided to help customers evaluate actual leather, vinyl, fabric, and flooring materials before ordering a custom build.

6. Installed / used products

Products that have been installed, used, altered, damaged, or removed from their original packaging are not eligible for return or refund.